joya 9's Privacy Policy

1. Introduction and Scope

By accessing the joya 9 platform or creating an account, you are considered to have accepted the terms of this privacy policy. This policy applies to the joya 9 website, mobile app, and all related services.

We believe users have the right to control their own information. We therefore maintain full transparency about what data we collect, why we collect it, and how it is used. To learn more about joya 9's services, read our About Us page.

This privacy policy is drawn up in accordance with Bangladesh's applicable digital security regulations and general data protection standards. It is reviewed regularly and updated as needed.

2. What Information We Collect

joya 9 only collects information that is necessary for the safe operation of the platform and the convenience of users. The types of information collected are described below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — users under 21 cannot open an account)
• Email address and mobile number
• Username and password provided at registration
• National ID card or equivalent identity document details (where account verification is required)

2.2 Financial Transaction Information

• Records of deposits and withdrawals made through bKash, Nagad, Rocket, and Upay accounts
• Transaction date, amount, and method
• Bonus claims and wagering activity details

2.3 Technical Information

• IP address and device identification details
• Browser type, operating system, and session duration
• Cookie and website usage pattern data

2.4 Gaming Activity Information

• Games played, bet amounts, and win/loss history
• Time spent in the slots, live casino, or cricket betting sections
• Responsible gaming limit preferences and requests

3. Purpose of Data Use

joya 9 uses collected information for specific and legitimate purposes. No information is collected or used unnecessarily.

3.1 Account Management and Security

Information is used to verify user identity, keep accounts secure, and prevent unauthorised access. Every account is protected through SSL encryption and a multi-layered security system.

3.2 Service Delivery and Improvement

Information is used to process deposits and withdrawals, activate bonuses, and provide customer support. Usage data is also analysed to review platform performance and further improve the user experience.

3.3 Ensuring Responsible Gaming

Gaming activity data is analysed to identify unusual or at-risk behaviour. Support is provided to users as needed under the Responsible Gaming policy. joya 9 always encourages safe and controlled gaming habits.

3.4 Communication and Notifications

Contact information is used to send important account-related messages, security alerts, and notifications about service changes. Promotional messages are sent only to users who have given their consent.

4. Data Storage and Security

joya 9 stores user data on secure servers and uses industry-standard encryption technology. Access to data is granted only to authorised staff who are trained in maintaining confidentiality.

We maintain the following technical and organisational security measures:

• Full SSL/TLS encryption on the website and app
• Server-level firewall and intrusion detection systems
• Hashed storage of sensitive data in the database
• Regular security audits and vulnerability testing
• Multi-level authorisation process for data access

However, no transmission of data over the internet is entirely without risk — while we ensure the highest level of protection, we cannot guarantee against all possible risks. It is therefore important to keep your account password confidential and change it regularly.

4.1 Data Retention Period

All data is retained while an account remains active. Even after an account is closed, financial transaction records and identity verification data are retained for a specified period in accordance with legal obligations.

5. Sharing Data with Third Parties

joya 9 never sells personal information or transfers it to others for commercial purposes. Certain data may be shared with third parties only in the following limited circumstances:

5.1 Payment Processors

Information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the respective mobile banking providers. This information is used solely for processing the specific transaction.

5.2 Technology Service Providers

Technology service providers required for platform operations (such as server hosting and data analytics) receive access to limited data. They are bound by strict confidentiality agreements.

5.3 Legal Obligations

If we are required to disclose information under applicable Bangladeshi law or a lawful directive from a competent authority, we will do so. In such cases, we endeavour to keep the amount of information disclosed to a minimum.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the joya 9 website and app. These remember user session data, save preferences, and improve platform functionality.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security verification — these cannot be disabled
• Functional cookies: Remember language preferences, theme, and account settings
• Analytics cookies: Help us understand which parts of the website are used most

Most cookies can be controlled or disabled from your browser settings, though some core functionality may become limited as a result.

7. User Rights

Every user registered with joya 9 has the following rights regarding their own information:

• Right of access: You may request to know what information we hold about you
• Right to correction: You may request correction of inaccurate or incomplete information
• Right to erasure: You may request deletion of information that is not subject to legal retention obligations
• Right to object: You may object to your information being used for marketing or research purposes
• Data portability: You may request your data in a structured format

To exercise any of the above rights, contact our customer support team. We provide support in Bengali and English, 24 hours a day, 7 days a week.

For general queries, visit our FAQ page — it covers common questions about accounts, payments, and privacy.

8. Protection of Minors

All joya 9 services are for individuals aged 21 and above only. We do not knowingly collect personal information from any minor.

Age is verified at registration. If a minor's information has been collected in error, that account will be closed immediately and the relevant data will be deleted.

If you believe a minor is using the platform, please notify our support team immediately.

9. Changes to This Policy

joya 9 may amend this privacy policy from time to time. For significant changes, a notification will be sent to the registered email address and the "Last updated" date on this page will be revised.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. We therefore recommend reviewing this page regularly.

This privacy policy forms part of and is consistent with joya 9's Terms and Conditions. Both documents should be read together.

10. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will review your matter as quickly as possible.